RIMBA REDEFINES TRANSIT EXPERIENCE AT TERMINAL 1

SEPANG – Transit and transfer passengers at KL International Airport (KLIA) Terminal 1 now have an additional space to unwind with Rimba, a nature-inspired environment that creates a refreshed experience for passengers, while remaining distinctly Malaysian.

Rimba was launched earlier this morning by YABhg Dato’ Seri Dr Wan Azizah Dr Wan Ismail, reflecting the airport’s role as a national gateway that reflects Malaysia’s identity and hospitality.

Building on the airport's long-standing nature-themed feature, previously known as the Jungle Boardwalk, Rimba enhances the space with a stronger focus on passenger comfort and experience.

Located within the Satellite Building, Rimba adds a new dimension to the range of amenities available to transit and transfer passengers by offering a calm setting that provides visual relief and a sense of place during time spent between flights.

As Malaysia’s primary gateway, KLIA plays a role in shaping first impressions of the country. Enhancements such as Rimba support the broader spirit of Visit Malaysia 2026 by presenting an environment that reflects Malaysia’s natural identity and service culture for travellers arriving into, or passing through, the airport.

By refining a key airside space, Rimba contributes to passenger comfort and perception, elements that influence international benchmarks such as the Skytrax World Airport Awards and ACI Airport Service Quality (ASQ), where terminal ambience and overall experience are assessed alongside operational performance.

Malaysia Airports Managing Director Dato’ Mohd Izani Ghani said airports must compete on experience as well as efficiency. “With 50 to 60 million passengers passing through KLIA each year, how travellers feel during transit matters. Rimba offers a more comfortable pause between flights while giving passengers a sense of Malaysia’s rich, natural character. Enhancements like this help shape positive impressions and strengthen KLIA’s position as a regional hub.”

Spanning 970 square metres, Rimba features refreshed entrances, enhanced greenery, locally crafted rattan lighting and garden-style seating. These elements are designed to ease travel fatigue and support smoother passenger movement through the satellite concourse.

The enhancement will be implemented in phases, with a subsequent phase introducing premium retail offerings and improvements to nearby passenger touchpoints such as connection desks and information counters. Rimba forms part of KLIA’s wider programme of targeted terminal enhancements to progressively uplift passenger experience.