Content English
{"data":{"features":{"items":[]},"info":[{"id":"9f09bf2f-4911-4f89-a1d3-a505b9f1f28b","question":"1. Baggage Scam","answer":"<div>\n<p>Baggage scams are when scammers attempt to trick travellers that they have issues with excess baggage charges. If you encounter anyone asking for your help or encounter others facing this issue, direct them to the relevant authority or seek assistance from our customer service to avoid any untoward incidents.</p>\n<p>Past cases reported:</p>\n<ul style=\"list-style:inside;\">\n <li><a target=\"_blank\" href=\"https://www.thestar.com.my/news/nation/2023/07/11/woman-nabbed-over-baggage-scam-at-klia\">https://www.thestar.com.my/news/nation/2023/07/11/woman-nabbed-over-baggage-scam-at-klia</a></li>\n <li><a target=\"_blank\" href=\"https://www.therakyatpost.com/news/malaysia/2023/07/02/chinese-female-tourist-scammed-of-rm4500-at-klia\">https://www.therakyatpost.com/news/malaysia/2023/07/02/chinese-female-tourist-scammed-of-rm4500-at-klia</a></li>\n</ul>\n</div>"},{"id":"2bfed5e6-b3a3-4edd-a679-77b61c988ccc","question":"2. Travel Scam","answer":"<div>\n<p>Travel scams occur when travellers purchase tour packages from travel agents or agencies which are usually cheaper than what is offered in the market. After travellers have purchased the packages, they would be stranded at the airport with their details not listed in the airlines’ system.</p>\n \n<p>Remember to check the legitimacy of the travel agent or agency. You may do so at <a target=\"_blank\" href=\"https://www.motac.gov.my/en/check/tobtab\">www.motac.gov.my/en/check/tobtab</a>.</p>\n \n<p>Past cases reported:</p>\n \n<ul style=\"list-style:inside;\">\n <li><a target=\"_blank\" href=\"https://www.malaymail.com/news/malaysia/2022/07/08/police-probing-haj-tour-scam-after-380-pilgrims-left-stranded-at-klia/16346\">https://www.malaymail.com/news/malaysia/2022/07/08/police-probing-haj-tour-scam-after-380-pilgrims-left-stranded-at-klia/16346</a></li>\n <li><a target=\"_blank\" href=\"https://www.placesandfoods.com/2019/02/120-people-stranded-in-klia-after-getting-scammed-by-online-travel-agency.html\">https://www.placesandfoods.com/2019/02/120-people-stranded-in-klia-after-getting-scammed-by-online-travel-agency.html</a></li>\n</ul>\n \n</div>"},{"id":"8a88451b-2dca-432d-901f-95d828a58a65","question":"3. Sympathy Scam","answer":"<div>\n<p>Scammers would share a story to the victim trying to gain sympathy so that they can borrow money. For example, they ask to borrow money after losing their wallet and handphone, but they can’t miss their flight. </p>\n \n<p>If you encounter any such incidents, direct them to our customer service for us to assist them instead. </p>\n \n<p>Past cases reported:</p>\n \n<ul style=\"list-style:inside;\">\n <li><a target=\"_blank\" href=\"https://www.facebook.com/VideoViralMalaysia/posts/scammer-kt-kliatarget-utama-wanita-hati2ramai-dh-terkena/1797211713631608/\">https://www.facebook.com/VideoViralMalaysia/posts/scammer-kt-kliatarget-utama-wanita-hati2ramai-dh-terkena/1797211713631608/</a></li>\n <li><a target=\"_blank\" href=\"https://thetravellingsquid.com/2018/10/07/transfer-of-money-scam-at-kuala-lumpur-international-airport/\">https://thetravellingsquid.com/2018/10/07/transfer-of-money-scam-at-kuala-lumpur-international-airport/</a></li>\n</ul>\n</div>"},{"id":"f00f680a-5c0b-4134-a5fe-f55c27dc9076","question":"4. Customs and Immigration Scam","answer":"<div>\n<p>Be very careful with calls from unknown numbers impersonating Customs and Immigration Officers. The calls would inform the victim of a friend that has been detained for failing to declare the money they brought into the country. Victims would be asked to transfer money to the officer to release the friend.</p>\n \n<p>There are no such fees or penalty payments to release travellers who have failed to declare their money. If you have received such calls, please directly contact the Customs and Immigration Department. </p>\n \n<p>Past cases reported:</p>\n \n<ul style=\"list-style:inside;\">\n <li><a target=\"_blank\" href=\"https://www.lawyerment.com/answers/questions/5857/scam-from-klia-custom-and-immigration\">https://www.lawyerment.com/answers/questions/5857/scam-from-klia-custom-and-immigration</a></li>\n</ul>\n</div>"},{"id":"8c7061b5-948e-49d3-8cc0-f6172a2ca782","question":"5. Love Scam","answer":"<div>\n<p>Love scams happen when scammers dupe victims into paying for their debts and travel fees with the hopes of finally meeting each other in real life. Do not believe online relationships that ask you for money. </p>\n \n<p>Past cases reported:</p>\n \n<ul style=\"list-style:inside;\">\n <li><a target=\"_blank\" href=\"https://vulcanpost.com/90441/msian-got-duped-online-scam-waited-fake-girlfriend-klia-twice/\">https://vulcanpost.com/90441/msian-got-duped-online-scam-waited-fake-girlfriend-klia-twice/</a></li>\n</ul>\n</div>"},{"id":"ac0caf8b-f1df-493a-90a6-4c80ca172ee1","question":"6. Fake Job Recruitment Scams","answer":"<div>\n<p>Scammers often pose as Malaysia Airports or claim to be recruiting on our behalf, offering fake job opportunities through unofficial websites, WhatsApp groups, and social media. These scams may include misleading job titles, salary details, and application links.</p>\n \n<p>⚠ Malaysia Airports does NOT recruit through third-party websites, messaging apps, or social media posts.</p>\n \n<p>All official job vacancies are ONLY advertised on our <a href=\"https://careers.malaysiaairports.com.my\" target=\"_blank\">Careers page</a> </p>\n<br>\n<p>To protect yourself: </p>\n\n<ul style=\"list-style:inside;\">\n <li>Always verify job postings directly on our official website. </li><li>Never provide personal or financial information to unverified sources. </li><li>Report suspicious job advertisements to us immediately.</li>\n</ul>\n \n<p>Stay vigilant and ensure you apply only through the right channels.</p>\n</div>"},{"id":"6d8bda7f-c657-409d-9481-3db7572f04c0","question":"7. Unauthorised Use of the Eraman Brand","answer":"<div>\n<p>It has come to our attention that irresponsible and unauthorised parties are misusing our brand, including the name, logo, visuals, and imagery, to sell merchandise online at exceptionally low prices. Some of these products may be counterfeit.</p>\n \n<p>We wish to clarify that any links or sources that do not originate from our official communication platforms are not associated with ERAMAN. We urge you to exercise caution when engaging with such links, especially for purchasing goods.</p>\n \n<p>Please understand that ERAMAN cannot be held responsible for any financial losses, expenses, or damages arising from transactions with these unauthorised sources. These include non-authorised links, counterfeit apps, online sales on social media platforms or websites.</p>\n \n<p>Your awareness and caution in performing online transactions are greatly appreciated. </p>\n</div>"},{"id":"8d64fa05-daa5-469d-b89e-6bc6da4f441f","question":"8. Lost Luggage Sale Scam","answer":"<div>\n<p>Beware of fraudulent Facebook pages or online sellers claiming to offer lost luggage items for sale on behalf of Malaysia Airports. Malaysia Airports does not engage in the sale of lost items or luggage under any circumstances. Scammers may create fake profiles or pages on social media platforms, luring you with enticing deals on lost belongings.</p>\n \n<p>If you come across such online listings, please do not engage with them and report the page or profile to the respective platform. Authentic information regarding lost and found items can be obtained through official Malaysia Airports channels and customer service.</p>\n \n<p>Your vigilance is essential in helping us maintain the integrity of our services and protect travellers from potential scams. If you encounter any suspicious activity or believe you have identified a scam related to Malaysia Airports, please report it to the relevant authorities and the Aviation Security officers immediately. Your cooperation is crucial in ensuring the safety and security of all airport guests.</p>\n \n<p>Thank you for your commitment to safeguarding fellow travellers from scams and fraudulent activities.</p>\n</div>"},{"id":"8d64fa05-daa5-469d-b89e-6bc6da4f441f","question":"9. Exercise-Related Misunderstandings","answer":"<div>\n<p>Malaysia Airports regularly conducts emergency response exercises to ensure the safety and preparedness of our facilities and teams. Unfortunately, footage from these exercises can sometimes be misrepresented as real incidents.</p>\n \n<p>We urge the public to verify the authenticity of any videos or claims before sharing them. For accurate updates and information, follow our official social media channels or refer to this page. Stay informed, stay vigilant!</p>\n</div>"}]},"labelData":{}}